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BDM in the Spotlight: Jimmy Hou

Publication Date: Monday, 06 October 2020
This article originally appeared in Mortgage Professional Australia

BDM in the spotlight asks a different BDM the same questions – giving you regular insights into the lives of some of the top BDMs in the country.

Name: Jimmy Hou
Years in the industry: Six
Company: Brighten Home Loans
Location: Melbourne

What you did before entering the industry?

After graduating from the University of Bridgeport, I worked in China at Standard Chartered Bank for over five years as a customer service manager, before relocating to Melbourne and starting my career in the lending sector.

How often do you see brokers in a week?

Due to the pandemic and restrictions in Melbourne, it’s currently not possible to meet brokers face-to-face. However, with technology it’s possible to connect with them via e-meetings or phone calls, which I try to arrange as much as possible during the week. Although it’s not quite the same as a face-to-face meeting, it’s important to continue to build rapport and provide support to the broker partners in this changing environment.

What do brokers want most from you?

I believe brokers see me as a bridge to Brighten. I’m here not only to provide them with timely information about new products or changes in requirements, but also to assist them with any product enquires or recommendations.

What is your favourite part of the job?

I really enjoy discussing scenarios with brokers, and seeing the loan applications progress from submission to settlement. The rapport I build with brokers during the application process enables me to have a strong business relationship with them. They know that I’m here to assist them. It’s a win-win for all parties – for us as a credit provider, to have new and repeated business from the brokers, and for the brokers to grow their portfolio.

What distinguishes the best brokers you deal with?

They are passionate about their business and passionate about helping their clients find the right loans to meet their needs. They are able to put together a quality loan submission with minimal reworks.

Describe your ideal weekend

I enjoy spending an afternoon on the beach with my family during summer, and catching up with friends indoors during winter.

What’s the strangest lending scenario you’ve ever encountered?

I recalled that a loan applicant failed our KYC process, because she looked totally different from the photo on her ID. It turned out that she had recently undergone cosmetic surgery.

How do you like your steak done?

Grilled medium-rare Wagyu rib eye with a glass of Pinot Noir to complement it.

客户和合作伙伴对我们的评价

给客户解释清晰、办理速度快、服务态度亲和

Jun,

我的BDM Mikai Ning从我第一次认识她到现在有两年多的时间,非常的专业、超高效,很耐心的聆听和讲解我的每一个问题,即便是在她怀孕期间也专门嘱咐我“不要紧,有问题尽管问,看到一定及时回复”。态度永远超级nice!和她沟通总是让人感到轻松和愉快!我做贷款这么多年,Mikai是我最喜欢的BDM没有之一!我要给她120分的好评

Lulu, 铂腾注册贷款经理人

对Mikai Ning超级好评,她不仅业务娴熟,而且对工作认真负责及时答复无无论是任何时间都会及时回复。节假日有问题咨询也能做到及时回复。对broker超级有耐心和负责,我们非常喜欢和支持Mikai Ning和Brighten!

Fan, 铂腾注册贷款经理人

Brighten的BDM Liwen给我留下了深刻的印象,无论是policy和product方面的扎实度,还是在贷款环节中的任何一个小问题,Liwen总是在第一时间及时给出帮助。Brighten一直给我很好的体验,好的利息和好的BDM和好的credit team,让我总是在第一时间把Brighten产品作为推介给客户的首选

Jinkai, 铂腾注册贷款经理人

Mikai 是一个积极主动,工作能力强,并且拥有良好的交际技能的人。我们和Mikai的合作十分的顺利,希望能和Brighten保持这样良好的合作关系。

Alan, 铂腾注册贷款经理人

我的BDM Leo Liu 在产品方面的介绍为我提供了很大的帮助。 我期待与Brighten和Leo Liu建立更好的合作关系。

Anthony, 铂腾注册贷款经理人

Mikai 是我们的BDM 她很负责任. 能及时的回复我们的问题 如果有policy的update 她也是尽可能的除了email 之外 电话或者message给我们. 确认我们能收到 了解这些变化. 以确认我们能更好的为客人服务. 非常感谢长期以来对我们broker的支持。

Terry, 铂腾注册贷款经理人

非常便捷,利率也比较亲民,铂腾房贷解决了海外客户贷款难题;感谢BDM Mikai 的大力支持。

Yuhui, 铂腾注册贷款经理人

我要表扬并且感谢BDM-刘丽雯Liwen。她一直以来很负责,对每一个我的递交的申请都很负责,并很耐心的帮助每一个客人提出的麻烦的要求。最后都有效的解决了,并且让客人也很满意。她也非常专业,经常能给出有效可靠的建议帮助我们broker。是个很好的BDM。谢谢。

Jakie, 铂腾注册贷款经理人

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