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BDM in the Spotlight: Liwen Liu

Publication Date: Monday, 27 April 2020
This article originally appeared in Mortgage Professional Australia

BDM in the spotlight asks a different BDM the same questions – giving you regular insights into the lives of some of the top BDMs in the country.

Name: Liwen Liu
Years in the industry: 7
Company: Brighten Home Loans (‘Brighten’)
Location: Sydney, NSW

What you did before entering the industry:

Before joining Brighten in January this year, I was a Partnership Development Manager with N1 Holdings Ltd, where I worked with multiple internal and external stakeholders building and developing rapport through business-to-business relationships. Before that I was a mortgage broker.

How often do you see brokers in a week?

I communicate with brokers on a daily basis. Before we introduced working from home arrangements here at Brighten because of the COVID-19 pandemic, I often had multiple meetings with brokers every day. Since starting to work from home, I have been using Zoom to keep in touch with my broker clients. I still talk to them on the phone every day even if we can’t meet each other face-to-face.

What do brokers want most from you?

I believe being accessible and reliable are the keys to being a good BDM. My brokers come to me with various different enquiries, from discussing loan scenarios and policies to application progress updates, escalation requests, and settlement-related matters – the list is pretty long! Given my background in mortgage broking, I can easily relate to brokers, and I understand what they need or expect from a BDM. I always try my best to provide timely and professional assistance to my brokers.

What is your favourite part of the job?

My favourite part of the job is providing helpful assistance and solutions to my brokers, and knowing that as a result their customers are happy with their services.

What distinguishes the best brokers you deal with?

The best brokers understand what their clients need and advise them accordingly. The best brokers I deal with also go above and beyond to find the right solutions for their clients. The loan application is presented nicely when it comes to submission. The best brokers I deal with also provide comprehensive broker notes, which really helps to speed up the assessment time.

Describe your ideal weekend

My ideal weekend would be watching my daughter playing in the backyard while my husband does gardening, so that I can relax and have some time of my own.

What’s the strangest lending scenario you’ve ever encountered?

It’s really hard to pick only one! The most recent was a customer who had moved to Australia from overseas. He wanted to purchase a property and move in with his new partner, however his son was not happy with his decision and they had a huge fight about it. The customer ended up withdrawing his home loan application.

What is your favourite food?

I would say hotpot – especially when I get to enjoy a nice hotpot dinner with my family and friends on a rainy day.

客户和合作伙伴对我们的评价

给客户解释清晰、办理速度快、服务态度亲和

Jun,

我的BDM Mikai Ning从我第一次认识她到现在有两年多的时间,非常的专业、超高效,很耐心的聆听和讲解我的每一个问题,即便是在她怀孕期间也专门嘱咐我“不要紧,有问题尽管问,看到一定及时回复”。态度永远超级nice!和她沟通总是让人感到轻松和愉快!我做贷款这么多年,Mikai是我最喜欢的BDM没有之一!我要给她120分的好评

Lulu, 铂腾注册贷款经理人

对Mikai Ning超级好评,她不仅业务娴熟,而且对工作认真负责及时答复无无论是任何时间都会及时回复。节假日有问题咨询也能做到及时回复。对broker超级有耐心和负责,我们非常喜欢和支持Mikai Ning和Brighten!

Fan, 铂腾注册贷款经理人

Brighten的BDM Liwen给我留下了深刻的印象,无论是policy和product方面的扎实度,还是在贷款环节中的任何一个小问题,Liwen总是在第一时间及时给出帮助。Brighten一直给我很好的体验,好的利息和好的BDM和好的credit team,让我总是在第一时间把Brighten产品作为推介给客户的首选

Jinkai, 铂腾注册贷款经理人

Mikai 是一个积极主动,工作能力强,并且拥有良好的交际技能的人。我们和Mikai的合作十分的顺利,希望能和Brighten保持这样良好的合作关系。

Alan, 铂腾注册贷款经理人

我的BDM Leo Liu 在产品方面的介绍为我提供了很大的帮助。 我期待与Brighten和Leo Liu建立更好的合作关系。

Anthony, 铂腾注册贷款经理人

Mikai 是我们的BDM 她很负责任. 能及时的回复我们的问题 如果有policy的update 她也是尽可能的除了email 之外 电话或者message给我们. 确认我们能收到 了解这些变化. 以确认我们能更好的为客人服务. 非常感谢长期以来对我们broker的支持。

Terry, 铂腾注册贷款经理人

非常便捷,利率也比较亲民,铂腾房贷解决了海外客户贷款难题;感谢BDM Mikai 的大力支持。

Yuhui, 铂腾注册贷款经理人

我要表扬并且感谢BDM-刘丽雯Liwen。她一直以来很负责,对每一个我的递交的申请都很负责,并很耐心的帮助每一个客人提出的麻烦的要求。最后都有效的解决了,并且让客人也很满意。她也非常专业,经常能给出有效可靠的建议帮助我们broker。是个很好的BDM。谢谢。

Jakie, 铂腾注册贷款经理人

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