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Home lending specialist joins Brighten Home Loans

Publication Date: Wednesday, 9 December 2020
This article originally appeared in The Adviser

The non-bank lender has appointed its first manager of business analytics and operations, as it continues to rapidly grow its operations.

Brighten Home Loans has welcomed home lending specialist Stephen Murphy as its new manager of business analytics and operations.

Mr Murphy, who was most recently senior customer service operations manager at Pepper Group, has held a range of senior positions in the mortgage space over his 25-year career, including as head of lending at Bluestone, head of credit services at Community First Credit Union as well as having worked for four years in mortgage lending operations at Wizard.

He has now joined Brighten as its new manager of business analytics and operations, reporting into Brighten Home Loans’ head of lending operations, Jason Ford, and will help the lender continue its expansion into the domestic market. 

In his role at Brighten Home Loans, Mr Murphy will be focused on supporting the lender’s business plan to deliver “sustainable growth with great customer experiences”.

He will also be responsible for driving “continuous improvement and productivity efficiency enhancements across Brighten’s entire platform to improve outcomes for customers”.

Brighten, which was previously best known for its non-resident products, has been expanding its domestic operations in the past 12 months, having doubled the size of its team and reportedly increased origination volumes by more than 138 per cent.

As well as appointing its first head of distribution, Natalie Sheehan, earlier this year, Brighten has also recently appointed two Melbourne-based business development managers, a verification officer and a credit assessor to its Sydney team, boosting its headcount to over 70. 

Brighten has said that it plans to expand the team by increasing its team by a further 10 per cent over the next three months.

Speaking of Brighten’s recent growth, Ms Sheehan said 2020 had been a busy year, with the lender entering into a prime and near-prime lending pilot program targeted at Australian resident self-employed and SME borrowers, with two new white label partnerships and joining its first aggregator panel.

The head of distribution said: “With multi-institutional funding lines, an experienced team assembled from some of Australia’s most innovative non-bank lenders and a strategy for growth, we are extremely excited about the opportunities we see within the Australian residential mortgage market in 2021 and beyond.

“Brighten continues to grow at a rapid pace, thanks to our ability to provide brokers with an innovative non-resident product offering, a competitive pricing structure, and a superior service proposition. 

“With a multilingual team, faster turnaround times and an end-to-end, cloud-based, secure technology platform simplifying the application process for brokers, non-resident lending has become accessible to more brokers.

“It’s the logical next step for Brighten to offer innovative prime and near-prime products to Australian residents, and to date the feedback from our pilot program is that there are still a considerable number of product niches that self-employed and SME borrowers require within the residential mortgage market,” she said.

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我的BDM Mikai Ning从我第一次认识她到现在有两年多的时间,非常的专业、超高效,很耐心的聆听和讲解我的每一个问题,即便是在她怀孕期间也专门嘱咐我“不要紧,有问题尽管问,看到一定及时回复”。态度永远超级nice!和她沟通总是让人感到轻松和愉快!我做贷款这么多年,Mikai是我最喜欢的BDM没有之一!我要给她120分的好评

Lulu, 铂腾注册贷款经理人

对Mikai Ning超级好评,她不仅业务娴熟,而且对工作认真负责及时答复无无论是任何时间都会及时回复。节假日有问题咨询也能做到及时回复。对broker超级有耐心和负责,我们非常喜欢和支持Mikai Ning和Brighten!

Fan, 铂腾注册贷款经理人

Brighten的BDM Liwen给我留下了深刻的印象,无论是policy和product方面的扎实度,还是在贷款环节中的任何一个小问题,Liwen总是在第一时间及时给出帮助。Brighten一直给我很好的体验,好的利息和好的BDM和好的credit team,让我总是在第一时间把Brighten产品作为推介给客户的首选

Jinkai, 铂腾注册贷款经理人

Mikai 是一个积极主动,工作能力强,并且拥有良好的交际技能的人。我们和Mikai的合作十分的顺利,希望能和Brighten保持这样良好的合作关系。

Alan, 铂腾注册贷款经理人

我的BDM Leo Liu 在产品方面的介绍为我提供了很大的帮助。 我期待与Brighten和Leo Liu建立更好的合作关系。

Anthony, 铂腾注册贷款经理人

Mikai 是我们的BDM 她很负责任. 能及时的回复我们的问题 如果有policy的update 她也是尽可能的除了email 之外 电话或者message给我们. 确认我们能收到 了解这些变化. 以确认我们能更好的为客人服务. 非常感谢长期以来对我们broker的支持。

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非常便捷,利率也比较亲民,铂腾房贷解决了海外客户贷款难题;感谢BDM Mikai 的大力支持。

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我要表扬并且感谢BDM-刘丽雯Liwen。她一直以来很负责,对每一个我的递交的申请都很负责,并很耐心的帮助每一个客人提出的麻烦的要求。最后都有效的解决了,并且让客人也很满意。她也非常专业,经常能给出有效可靠的建议帮助我们broker。是个很好的BDM。谢谢。

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