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BDM in the Spotlight: Kay Yang

Publication Date: Monday, 01 June 2020
This article originally appeared in Mortgage Professional Australia

BDM in the spotlight asks a different BDM the same questions – giving you regular insights into the lives of some of the top BDMs in the country.

Name: Kay Yang
Years in the industry: 5
Company: Brighten Home Loans
Location: Sydney

What you did before entering the industry:

I was a licensed conveyancer and worked in a law firm before joining Brighten, where I identified new opportunities while building and maintaining relationships with brokers, developers and other business partners. Before that, I was a loan processor and a settlement officer.

How often do you see brokers in a week?

In a normal week, I have at least three face-to-face formal meetings with brokers every day. I would also spend my lunch and my coffee breaks with brokers for informal catch-ups. That number has doubled since we switched to e-meetings because of the COVID-19 pandemic.

What do brokers want most from you?

I need to be a problem-solver for brokers. On a daily basis I have brokers coming to me with all sorts of queries and problems that need to be solved – the question can be as small as the status of a particular application, or as big as what our credit appetite could be for the next term. Providing a quick and reliable answer is the key.

What is your favourite part of the job?

My favourite part is definitely hosting case study workshops with brokers. During the workshop, I share some complicated live case scenarios and encourage brokers to share their viewpoints. This is a great way to demonstrate our credit appetite and present our products, as well as get feedback directly from brokers. On top of that, the brokers are encouraged to share any scenarios they want. Some scenarios can be really bizarre, so this type of workshop usually has tons of laughs and we actually get a chance to let our hair down.

What distinguishes the best brokers you deal with?

The best brokers are those who have the attitude of learning and adapting. I believe that skills can be taught but attitude is everything. This has especially become the case in recent years with the changing regulatory environment.

Describe your ideal weekend

A warm summer’s day, an icy cold drink, and my daughter having a playdate at her friend’s house.

What’s the strangest lending scenario you’ve ever encountered?

The strangest and also the happiest scenario of my experience so far was when an applicant bought a house and requested a specific settlement date, which was a bit unusual. It turned out that day was his girlfriend’s birthday and he actually proposed to her the same day the loan was settled. She said “yes”, and they went to pick up the keys together!

How do you like your steak done?

A medium rare pan-seared fillet with roast mushrooms is my all-time favourite!

客户和合作伙伴对我们的评价

给客户解释清晰、办理速度快、服务态度亲和

Jun,

我的BDM Mikai Ning从我第一次认识她到现在有两年多的时间,非常的专业、超高效,很耐心的聆听和讲解我的每一个问题,即便是在她怀孕期间也专门嘱咐我“不要紧,有问题尽管问,看到一定及时回复”。态度永远超级nice!和她沟通总是让人感到轻松和愉快!我做贷款这么多年,Mikai是我最喜欢的BDM没有之一!我要给她120分的好评

Lulu, 铂腾注册贷款经理人

对Mikai Ning超级好评,她不仅业务娴熟,而且对工作认真负责及时答复无无论是任何时间都会及时回复。节假日有问题咨询也能做到及时回复。对broker超级有耐心和负责,我们非常喜欢和支持Mikai Ning和Brighten!

Fan, 铂腾注册贷款经理人

Brighten的BDM Liwen给我留下了深刻的印象,无论是policy和product方面的扎实度,还是在贷款环节中的任何一个小问题,Liwen总是在第一时间及时给出帮助。Brighten一直给我很好的体验,好的利息和好的BDM和好的credit team,让我总是在第一时间把Brighten产品作为推介给客户的首选

Jinkai, 铂腾注册贷款经理人

Mikai 是一个积极主动,工作能力强,并且拥有良好的交际技能的人。我们和Mikai的合作十分的顺利,希望能和Brighten保持这样良好的合作关系。

Alan, 铂腾注册贷款经理人

我的BDM Leo Liu 在产品方面的介绍为我提供了很大的帮助。 我期待与Brighten和Leo Liu建立更好的合作关系。

Anthony, 铂腾注册贷款经理人

Mikai 是我们的BDM 她很负责任. 能及时的回复我们的问题 如果有policy的update 她也是尽可能的除了email 之外 电话或者message给我们. 确认我们能收到 了解这些变化. 以确认我们能更好的为客人服务. 非常感谢长期以来对我们broker的支持。

Terry, 铂腾注册贷款经理人

非常便捷,利率也比较亲民,铂腾房贷解决了海外客户贷款难题;感谢BDM Mikai 的大力支持。

Yuhui, 铂腾注册贷款经理人

我要表扬并且感谢BDM-刘丽雯Liwen。她一直以来很负责,对每一个我的递交的申请都很负责,并很耐心的帮助每一个客人提出的麻烦的要求。最后都有效的解决了,并且让客人也很满意。她也非常专业,经常能给出有效可靠的建议帮助我们broker。是个很好的BDM。谢谢。

Jakie, 铂腾注册贷款经理人

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