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Brighten’s Stephen Murphy looks forward to the year ahead

Publication Date: Thursday, 21 January 2021
This article originally appeared in Mortgage Professional Australia

Following a career of more than 25 years in the finance industry, non-bank veteran Stephen Murphy (pictured) recently joined the rapidly growing management team at Brighten Home Loans. He told MPA about his appointment as manager of business analytics and operations and why he looks forward to the year ahead.

Starting his finance career as a bank officer for CBA back in 1995, Murphy has since gone on to fill a number of diverse roles within the lending space. Working in management roles for the likes of Bluestone, Community First Credit Union and RAMs, he most recently worked for Pepper as senior customer service operations manager.

Of his appointment with Brighten, Murphy said his core responsibilities will be to manage the business-as-usual processes of the non-bank while examining ways to add efficiencies in order to further its strong growth.

“I will also help support Brighten’s broad range of activities, from projects to managing our Client Services Centre,” he added.

He said 25 years’ experience across diverse roles from credit to customer service enable him to bring a wide range of skills and experience to the role. 

“I am motivated by innovation, improvement and the vision of reshaping non-bank lending,” he said. “I hope to continue Brighten’s drive to always progress and maintain a culture that encourages Brighten’s teams to perform at an excellent level.”

When asked what most excited him about working for Brighten, Murphy said the non-bank’s appeal had grown since he started in the role three months ago.

“I initially loved that I was joining a firm with a lofty vision to reshape non-bank lending with diverse and resilient funding, and huge potential,” he said. “But I’ve found Brighten is a business with a significant depth of experience, a massive growth rate and people dedicating themselves to building something great – and that excites me even more.

“I am looking forward to the opportunities that are ahead of us this year.”

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Jun,

我的BDM Mikai Ning从我第一次认识她到现在有两年多的时间,非常的专业、超高效,很耐心的聆听和讲解我的每一个问题,即便是在她怀孕期间也专门嘱咐我“不要紧,有问题尽管问,看到一定及时回复”。态度永远超级nice!和她沟通总是让人感到轻松和愉快!我做贷款这么多年,Mikai是我最喜欢的BDM没有之一!我要给她120分的好评

Lulu, 铂腾注册贷款经理人

对Mikai Ning超级好评,她不仅业务娴熟,而且对工作认真负责及时答复无无论是任何时间都会及时回复。节假日有问题咨询也能做到及时回复。对broker超级有耐心和负责,我们非常喜欢和支持Mikai Ning和Brighten!

Fan, 铂腾注册贷款经理人

Brighten的BDM Liwen给我留下了深刻的印象,无论是policy和product方面的扎实度,还是在贷款环节中的任何一个小问题,Liwen总是在第一时间及时给出帮助。Brighten一直给我很好的体验,好的利息和好的BDM和好的credit team,让我总是在第一时间把Brighten产品作为推介给客户的首选

Jinkai, 铂腾注册贷款经理人

Mikai 是一个积极主动,工作能力强,并且拥有良好的交际技能的人。我们和Mikai的合作十分的顺利,希望能和Brighten保持这样良好的合作关系。

Alan, 铂腾注册贷款经理人

我的BDM Leo Liu 在产品方面的介绍为我提供了很大的帮助。 我期待与Brighten和Leo Liu建立更好的合作关系。

Anthony, 铂腾注册贷款经理人

Mikai 是我们的BDM 她很负责任. 能及时的回复我们的问题 如果有policy的update 她也是尽可能的除了email 之外 电话或者message给我们. 确认我们能收到 了解这些变化. 以确认我们能更好的为客人服务. 非常感谢长期以来对我们broker的支持。

Terry, 铂腾注册贷款经理人

非常便捷,利率也比较亲民,铂腾房贷解决了海外客户贷款难题;感谢BDM Mikai 的大力支持。

Yuhui, 铂腾注册贷款经理人

我要表扬并且感谢BDM-刘丽雯Liwen。她一直以来很负责,对每一个我的递交的申请都很负责,并很耐心的帮助每一个客人提出的麻烦的要求。最后都有效的解决了,并且让客人也很满意。她也非常专业,经常能给出有效可靠的建议帮助我们broker。是个很好的BDM。谢谢。

Jakie, 铂腾注册贷款经理人

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