Brighten integrates NextGen to boost broker experience
Publication Date: Friday, 22 November 2024
This article originally appeared in Broker Daily.
The non-bank lender has announced the integration in a move that’s centred around broker experience.
Brighten is the latest lender to introduce NextGen’s ApplyOnline platform into its processes. The move is in the name of brokers, after a recent survey revealed they’re looking for greater flexibility and choice in loan submission options.
Brighten’s director and head of distribution, Chris Meaker, noted how important it was to include brokers in the decision-making process.
“The addition of ApplyOnline complements our existing technology suite, providing the flexibility and choice our brokers are looking for. Every enhancement we make is driven by our goal to improve the broker experience. We continually seek feedback from brokers, listen to their needs, and respond with tailored solutions,” said Meaker.
“Going live with ApplyOnline will not only expand access for more brokers to work with Brighten, but it will also significantly increase our capacity to handle a growing volume of applications as we scale.”
Key features of NextGen’s ApplyOnline product include:
- Digital checklist: Helps brokers identify required documents for faster application decisions, contributing to quicker turnaround times.
- Seamless document uploading: Allows brokers to submit documents directly through ApplyOnline, automatically indexed within Brighten’s CRM, reducing manual data entry.
- Digital signature capability: Enables a secure and expedited application process.
NextGen’s head of lender partnerships, Mike Ponsonby, said: “NextGen’s ApplyOnline delivers best-in-class capabilities, supporting brokers with an agile and efficient platform. We’re proud to partner with Brighten to empower brokers with digital tools that keep them at the forefront of client service.”
According to NextGen, through this offering, brokers at Brighten have access to advanced features that reduce processing times, minimise administrative tasks, and enable brokers to manage applications in real time, wherever they are.