Brighten unveils broker portal upgrade

Publication Date: Wednesday, 23 October 2024
This article originally appeared in Australian Broker.

Enhancing broker efficiency and workflow

Non-bank lender Brighten has launched a proprietary cloud-based broker portal, designed with brokers to enhance operational efficiency.

With real-time tracking, document uploads, and digital tools, the platform aims to streamline processes and improve broker interactions.

Boosting broker success with innovative tools

“Brokers play a pivotal role in our business, and we’re committed to providing them with the resources they need to succeed,” said Jason Azzopardi (pictured above), CEO of Brighten.

Azzopardi highlighted the broker portal’s focus on simplifying workflows, giving brokers more time to serve clients and improve response times.

Technology as a growth enabler

Azzopardi said that the portal reflects Brighten’s ongoing commitment to integrating technology for better service delivery.

“As we continue to grow, this portal will empower us to scale our services, improve response times, and streamline the application process by providing brokers with powerful tools and enhanced communication with our teams,” he said.

Tailored features for broker efficiency

The Brighten broker portal provides real-time application tracking, a digital serviceability calculator, and scenario submission tools. It also features a conditions tracker and live updates to help brokers stay informed about policy changes and service levels.

Continuous improvement based on broker feedback

The broker portal is now available to all Brighten brokers, with additional features planned based on user feedback.

Brighten also recently appointed a new head of commercial lending as well as a commercial lending manager.